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As per CDC Guidelines we do not require a mask while in the Salon.
If it makes you more comfortable, please wear a mask, and our Stylists are happy to wear a mask for you. Even though all our staff are vaccinated, some of our staff continue to wear a mask.
We continue to:
*Supply hand sanitizer at each station and reception
*Use a clean fresh cutting cape for each Guest
*Use a Hepa air purifier
*Limit touch points
*Disinfect common touch points regularly
We require new Guests to secure their first appointment with a $50 non-refundable deposit when scheduling any color or keratin service. With a minimum of 48 hours notice to move or change your new guest appointment your deposit will be retained for future scheduled appointments. We understand that unplanned circumstances occur, and you may need to cancel or reschedule your appointment. If we receive less than 48 hours notice to cancel, move, or change your new guest appointment it will result in the loss of your deposit. A new deposit is required to schedule future appointments.
On your first visit please confirm via our text system, email, or verbally with a phone call to avoid your appointment being cancelled. Please confirm before 24 hours of your appointment start time.
Salon Vela is primarily “by appointment”, therefore last minute cancellations directly impact our Stylists. We ask established Guests to provide us with 24 hours notice to change or move an appointment so we can accommodate other Guests.
We understand “life” happens, and as a courtesy we provide each Guest with one accidentally missed appointment at no charge. Subsequently established Guest missed appointments are charged at $50.
We pride ourselves on keeping appointments on time. Please let us know if you think you will be more than 15 minutes late for your appointment so that we can make arrangements. We will do our best to accomodate your services but we may have to reschedule your appointment as a missed appointment.
We pride ourselves in our customer service and the exceptional quality of our work. We do our very best to ensure all guests are satisfied with all services provided. Due to unforeseen variables, we understand that sometimes things do not go as expected, and/or desired results can be miscommunicated. No matter what, our Guests satisfaction is our number one priority. We ask that any guest that needs an adjustment to their hair to reach out to the salon within 48 hours of original service. Please, be aware that shampooing hair within 48 hours can effect what adjustments can be made. Depending on the nature and cause of the adjustment needed the Salon will determine the proper course of action. While adjustments can be made, NO REFUNDS will be issued. By agreeing to the service, the guest agrees to pay the full amount of the service total upon completion of the services the same day.
We ask parents to make outside arrangements for children during appointments. With hot tools and chemicals we are not a safe environment for unsupervised children and infants. For safety reasons we usually can schedule children 10 years of age or older to receive services.
Salon Vela: An Elite Hair Coloring Salon in Central Texas
As hair professionals, we are committed to providing you with the very best experience in hair cut, color and Keratin treatments. From rich one step colors to balayage and ombre techniques, our goal is not only to give you great hair, but to educate and inspire you.
We were one of the first teams in Central Texas to launch Keratin treatments, and educate other Austin Stylists about this great service. Rather than a one size fits all philosophy we offer a variety of Keratin Treatments designed just for you. Do you like your hair's volume but not the frizz? Want less curl? Want to reduce volume? We can tailor our treatments to give you the hair you've always wanted.
As one of Redken's top Central Texas Color Salons, we know color and can give you that perfect shade and technique you've been looking for! Unlike some Salon's, we only apply permanent color to your new growth and refresh your ends with glazes. Our glazes are conditioning and actually leave your hair in better condition than before the treatment! This stops color fading and hair damage from repeated peroxide or ammonia developer color pull throughs. In fact we use imported natural Enzyme developers instead of commonly used peroxides to keep your hair healthy and beautiful.
Your Hair Miles account automatically gifts you points with every purchase. Redeem these points to save on your Salon visits! Hair Miles is automatic, no card to carry, no signing up or codes or pins to remember.
You receive a Hair Mile for every service dollar you spend. Refer a new Guest to the Salon and receive 2,500 Hair Miles, a $25 value!
Enroll to Elite Hair Miles to receive double Miles! Simply set up standing appointments that fit your schedule.
WE ARE PROUD TO SUPPORT THE TRAIL FOUNDATION SINCE 2016 AT BUSINESS ASSOCIATE LEVEL.
The mission of The Trail Foundation is to protect and enhance the Ann and Roy Butler Hike-and-Bike Trail at Lady Bird Lake. They work in cooperation with the Austin Parks and Recreation Department to close the gap between what the City provides and what the Trail deserves.
WE ARE PROUD TO SUPPORT COMMUNITIES IN SCHOOLS AT THE HIGH SCHOOL LEVEL SINCE 2015 FOOD FOR THOUGHT EVENTS.
The mission of Communities In Schools is to surround students with a community of support, empowering them to stay in school and achieve in life.
We are proud to be a predominantly minority and women owned busines. We are actively engaged in furthering these, and all, groups professional careers and personal growth.
We are so grateful to Redken to honor us with this achievement and the benefits of being a Redken Elite Salon. As one of only 24 Salons in Texas (and just 310 in the US) this status gives us exclusive access to advanced education and advance access to new products to keep our techniques and your hair current!