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• We are open:
• Monday - Tuesday: 8:00 AM - 4:00 PM
• Wednesday - Sunday: 8:00 AM - 8:00 PM

When scheduling, we require new guests to secure their first appointment with a $50 deposit.

We ask for a minimum of 24 hours notice to move or change your appointment to keep your deposit active.

On your first visit please confirm via our text system, email, or verbally with a phone call to avoid your appointment being cancelled. Please confirm before 24 hours of your appointment start time.

Salon Vela is primarily “by appointment”, therefore last minute cancellations directly impact our Stylists. We ask established Guests to provide us with 24 hours notice to change or move an appointment so we can accommodate other Guests.

We pride ourselves on keeping appointments on time. Please let us know if you think you will be more than 15 minutes late for your appointment so that we can make arrangements. We will do our best to accomodate your services but we may have to reschedule your appointment as a missed appointment.

We understand “life” happens, and as a courtesy we provide each Guest with one accidentally missed appointment at no charge. Subsequently established Guest missed appointments are charged at $50.

We ask parents to make outside arrangements for children during appointments. With hot tools and chemicals we are not a safe environment for unsupervised children and infants. For safety reasons, we usually can schedule children 10 years of age or older to receive services.

We pride ourselves in our customer service and the exceptional quality of our work. We do our very best to ensure all guests are satisfied with all services provided. Due to unforeseen variables, we understand that sometimes things do not go as expected, and/or desired results can be miscommunicated. No matter what, our Guest's satisfaction is our number one priority. We ask that any guest who needs an adjustment to their hair reach out to the salon within 48 hours of the original service. Please be aware that shampooing hair within 48 hours can affect what adjustments can be made. The Salon will determine the proper course of action depending on the nature and cause of the adjustment needed. While adjustments can be made, NO REFUNDS will be issued. By agreeing to the service, the guest agrees to pay the full amount of the service total upon completion of the services on the same day.