We pride ourselves in our customer service and the exceptional quality of our work. We do our very best to ensure all guests are satisfied with all services provided. Due to unforeseen variables, we understand that sometimes things do not go as expected, and/or desired results can be miscommunicated. No matter what, our Guest's satisfaction is our number one priority. We ask that any guest who needs an adjustment to their hair reach out to the salon within 48 hours of the original service. Please be aware that shampooing hair within 48 hours can affect what adjustments can be made. The Salon will determine the proper course of action depending on the nature and cause of the adjustment needed. While adjustments can be made, NO REFUNDS will be issued. By agreeing to the service, the guest agrees to pay the full amount of the service total upon completion of the services on the same day.